So far, it is hard to say. Mostly the patience in which everyone has been dealing with me. I am on the phone a lot, so it is hard to have a conversation. Everyone has been great about "holding on". Alana helped setting up our keywords, making our coupon stand out properly & straightening out the fact that we are NOT a body shop (as some of the words on the new website said). Absolutely a 10!! Alana has been great to work with!